Returns Policy

How to Set Up a Return Online

• Click on the 'Find My Order' button below
• Log into your account or sign in as a guest
• Select the order(s) you wish to return
• Click on ‘Setup Return’

Find My Order

General Returns

With certain exceptions*, you can return an item for a full refund (minus return shipping costs) within 90 days of receipt. Returns outside the 90-day return period will not be accepted. Your refund (minus return shipping costs) will be credited to your account once the item has been received and inspected by our warehouse.

Items eligible for general returns:
Must be in resalable condition
Must be free of scratches and/or defects
Must be unassembled
Must be in the original factory box with no paperwork
Must contain no missing parts
Must not be a clearance/liquidation/closeout item
Defective Item Returns

For most defective items, you can return the item for a full refund within 90 days of receipt. Once your return is set up, the item is returned to our warehouse for inspection. If the item is determined to be defective, a full refund will be credited to your account.

To be eligible for a return on defective merchandise, one of the following conditions must be met:
The product is defective and does not perform as designed.
The wrong product was received.
Exceptions

Customer Support Team:
All Products: +86 19872510820
Dopukie Home with Dopukie Network affiliates are not responsible for any labor costs associated with handling, installation, or uninstalling purchased items. Due to hazardous materials shipping restrictions, items containing gasoline are not returnable.

FAQ
1. How long do I have to return an item?
2. What items can be returned?
3. Is there a restocking fee?
4. The item I received is defective. How do I get a refund?
5. I received the wrong item. How do I get a refund?
6. How do I set up a return?
7. How do I send a return?
8. How do I cancel an order?
9. When can I receive a refund?
10. What is a shipping return label? When can I expect to receive it?
11. What is a call tag? How do I use it?
12. My item was damaged in transit. How do I return it, request an exchange, and/or file a claim?
13. I didn't receive all of my items. What should I do?
14. My item was lost in transit. What should I do?
15. Who should I contact if I need help with my return?

1. How long do I have to return an item?
For most items, you can return them within 90 days of receiving them for a refund of the purchase price (excluding shipping). After 90 days, items cannot be returned or exchanged. Once our warehouse team receives and inspects the item, a refund will be issued to your account (minus return shipping costs).

2. What items are returnable?
*Most items can be returned for a refund within a specified timeframe (see the list of exceptions below). To be eligible for a general return, the item must meet the following criteria:
Must be in resalable condition
Must be free of scratches and/or defects
Must be unassembled
Must be in the original packaging and free of any writing marks
Must contain no missing parts
Must not be a clearance/liquidation/closeout item
Exceptions
Certain product categories have specific return policies. Click the link to learn more.

3. Is there a restocking fee?
No. There is no restocking fee for returned items.

4. The item I received was defective. How can I get a refund?
You can initiate a return request within 90 days of receiving the defective item and receive a full refund.

5. I received the wrong item. How can I get a refund?
You can initiate a return request within 90 days of receiving the wrong item and receive a full refund.

6. How do I set up a return?
You can set up a return online using your Dopukiehome.com account. An account is required to set up a return or cancel an order.
Account Holder
Log in to your account. Select "Set Up Return" and follow the on-screen instructions.
Guest User
Select the "Orders & Returns" link in the Dopukiehome.com header, then select "Set Up Return."
Follow the on-screen instructions to create an account to set up your return.
Find My Orders

7. How do I ship my return?
We recommend using the original packaging whenever possible. Please follow the instructions provided with the Return Goods Authorization (RGA) number we emailed. If you are using the return label we provide, please print it, attach it to the outside of the box, and then drop off the shipment at any UPS service location.
The return label helps us track your return efficiently. If you are choosing an alternative shipping method, please contact Customer Service to let us know.

If your shipment will be shipped by freight (semi-trailer, LTL, etc.), please repack all items, secure them on the original pallet, and prepare for shipment (we recommend using the original packaging). Please follow the instructions provided with the RGA number we emailed. Print the shipping label we emailed. Do not apply the shipping label to the shipment. Please follow the instructions provided to contact the carrier and arrange for pickup.

8. How do I cancel my order?
Due to our fast order processing times, order cancellations take very little time.
Log in to your account to find your order. You must have a Dopukie home.com account to cancel your order. If you ordered as a guest, you must create an account to proceed.
If the "Cancel Order" button is visible, you can cancel your order online without assistance.
If the "Cancel Order" button is not visible, you can contact our Customer Service team to cancel your order before it ships.

9. When will I receive my refund?
For most standard returns or defective returns, we will process your refund after we confirm the item has arrived at our warehouse and inspected it. Refunds will be issued within 5 to 10 business days of the item's arrival. Refunds will be processed according to our Return Policy.
For refused shipments, damaged shipments, and shipping claims filed within two business days of receipt, we will issue refunds as quickly as possible. However, please allow 5 to 10 business days for processing.

10. What is a freight return label? When will I receive it?
A freight return label is used for returns shipped by freight (truckload, LTL, etc.). This shipping method is suitable for large, heavy, or palletized products.

A freight return label will be automatically issued free of charge for defective returns.
Freight return labels for general returns are available at a flat rate per pallet. The cost will be deducted from your credit.
The label will be sent separately from your return authorization email. Your label will include instructions and the carrier's contact information to schedule a pickup time.

11. What is a call label? How does it work?
A call label is another convenient option for general returns. It is set up when the carrier needs to pick up a package from your home or business and return it to our warehouse. Call labels are available for package shipments (UPS only) and must be set up through Customer Service.

Call labels cost $8.00 per package, plus shipping costs. The total cost of all call labels plus any shipping costs will be deducted from your credit. Please allow 24 hours for the call tag to be processed. Once processed, the carrier will make up to three attempts to pick up the item from your home or business.

12. My item was damaged in transit. How do I return it, request an exchange, and/or file a claim?
You can access the return request tool by logging into your account. When setting up your return, select "Damaged in Transit" as the reason for your return. Please describe the damage as fully as possible in the item description. You will be prompted to upload three photos of the damage.

If you discover damage when the carrier arrives, do not accept the damaged item. Instead, take photos of the damage, collect copies of any relevant documentation from the carrier (if possible), and refuse the shipment. Next, contact Customer Service.
If you discover damage after receiving the item (concealed damage), take photos of the damage and complete the return online or contact the appropriate Customer Service team. Items shipped by ground freight must be reported within 30 days. Freight carriers only allow freight claims to be submitted within two business days of receipt. You can initiate a claim online through your account. After the product has been installed or modified, we are unable to process any damage claims, including visual or material defects.

13. I didn't receive all my items. What should I do?
Sometimes, orders are shipped from multiple locations and arrive at different times. If all items have not arrived, please contact our Customer Service team.

14. My item was lost in transit. What should I do?
If your item is lost, please contact our Customer Service team as soon as possible for assistance.

15. Who should I contact if I need assistance with a return?
Please call our team for assistance:
All products: +86 19872510820

General Product Returns:
You can request a return within 30 days of purchase (except as described below).
To ensure eligibility, product returns can only be made by calling our product specialist team at +86 19872510820.

Returns must meet the following conditions:
Returns must be made within 30 days of purchase.
The product must be in its original factory-sealed packaging, with all relevant manuals and warranty cards intact.
The product must not have been installed or used.
No credits may be claimed after purchase.
The product must not be a special order, custom-made item, clearance/liquidation/closeout item, or final sale item.
The product must be returned using the same shipping method as originally shipped.
Photos are required to ensure the product is in its original packaging.
Dupokie Home and Dupokie Network affiliates reserve the right to refuse any return if the return does not meet these conditions.

Defective Product Returns:
If you receive a defective product, please contact our customer service team immediately. There is no restocking fee for returns of defective products. Returns of defective products must be made within 90 days of order receipt.

Damaged Product Returns:
If the product was damaged during shipping and you discover the damage upon receipt or inspection, please do not sign for or collect the product. If you have accepted the product but discover hidden damage within 48 hours, please take photos of the box and product. Carriers only allow two business days to submit a freight claim. Please contact our Customer Service team immediately to report damage.

Product Return Policy:
As stated on each product page, all purchases are final. Please carefully research the product before checking out.

We understand that occasionally customers may purchase an item that is not what they requested. If this occurs, please contact our Customer Service team immediately so we can correct the issue before the item ships from our warehouse. If the order has already been processed by our warehouse, we may not be able to cancel or change the items in the order.

If the item is damaged during shipping and you notice the damage upon receipt and/or inspection, please do not sign for or claim the item. If you have accepted the item but discovered the damage soon after, please provide photos of the damaged box and item within 48 hours. Carriers only allow two business days to submit a freight claim. Please contact our Customer Service team immediately to report damage.

If the item is not physically damaged but has a defect that prevents its intended use, please contact us immediately so the manufacturer can resolve the issue.